Archive for February, 2017

How deliberate it was, one doesn’t know. But if the new look adopted by LinkedIn is inspired by Facebook’s UI, then it’s time to doff our hats to the team that took the decision.

There is good reason to congratulate them: There is only that much individuality that products can hope for, before their differentiation becomes a burden on ease of use.

Take the typewriter keyboard, for one. Back when your QWERTY (or AZERTY) keyboard was designed, the guiding principle was to avoid the keys bunching up together when typing. So, frequently-occurring letters were placed as far apart as possible (at least in the entrails of the machine), and generations upon generations have since learnt how to type with the strict placement that is followed to this day – be it on your smartphone, or your PC, on the Mac OS or on Windows.

In fact, so rigid is this placement that you dare not change your keyboard even when working with the same language – the US International keyboard is not the same as that of the UK standard, just as the French is different from the Belgian.

The keyboard is an example of a UI, adopted for the benefit of all. It is a norm imposed on the user, and such impositions are more common than we might think – be it maritime codes (that are also used in aviation, and now in road transport), or even the idea of licensing software, rather than creating new ones for each organisation.

Very recently, we also saw how a major online retailer chose to use the ‘Pinterest format’ for his mobile UI. Just smoothens the usage. At worst, doesn’t turn away the user.

To come back to the new LI interface (maybe I am being exposed to it late in the day), it can only mean more ease of access for the non-habitual user (the one LI would possibly like to attract, even if the regulars could be monetised!). All told, nice and clean and inviting.

But here’s the question to you: How many instances can you think of where external binds are imposed on your consumer? How many are forced (laws of nature, or laws of habit), and how many could you impose to make your product or offering more user-friendly or more cost effective, and hence more attractive?

In other words, what is the Superego, or that external constraint, that impacts your product, and your consumer’s choices? And how are you cashing-in on it?

Read Full Post »

%d bloggers like this: